Hotel 28 | Hotel in Cancun

| 9.6 (99 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Hotel 28

Hotel in Downtown Cancun, Cancun

Along with an outdoor pool, this hotel has a poolside bar and free self parking. WiFi in public areas is free.
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include an outdoor pool.

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AV. XELHA SM 27 MZ 14, Cancun, 77509, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Bedding/LinensBedding/Linens
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen

Facility Overview

BathroomsBathrooms
  • ShampooShampoo
  • SoapSoap
  • ShowerShower
  • TowelsTowels
  • Toilet paperToilet paper
BedroomBedroom
  • Air conditioning (climate-controlled)Air conditioning (climate-controlled)
  • Memory foam mattressMemory foam mattress
  • Bed sheetsBed sheets
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Laptop-friendly workspaceLaptop-friendly workspace
  • Individually furnishedIndividually furnished
  • Access via exterior corridorsAccess via exterior corridors
  • Mobile key entryMobile key entry
  • Individually decoratedIndividually decorated
  • SafeSafe
BreakfastBreakfast
  • 1 poolside bar1 poolside bar
  • Continental breakfast available for a fee daily 9:00 AM–11:00 AM: MXN 150 for adults and MXN 120 for childrenContinental breakfast available for a fee daily 9:00 AM–11:00 AM: MXN 150 for adults and MXN 120 for children
  • Room service availableRoom service available
  • Mini-fridgeMini-fridge
  • Coffee/tea makerCoffee/tea maker
  • Paper towelsPaper towels
  • KitchenKitchen
  • Cookware/dishes/utensilsCookware/dishes/utensils
  • Kitchen islandKitchen island
  • Dining tableDining table
  • StovetopStovetop
  • FreezerFreezer
  • MinibarMinibar
ParkingParking
  • Airport shuttle at scheduled times, on requestAirport shuttle at scheduled times, on request
  • Free secured, uncovered self parking on siteFree secured, uncovered self parking on site
  • Beach shuttle (surcharge)Beach shuttle (surcharge)
  • 24-hour drop-off airport shuttle (surcharge)24-hour drop-off airport shuttle (surcharge)
AccessibilityAccessibility
  • This property does not have elevatorsThis property does not have elevators
  • Stair-free path to entranceStair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entranceWell-lit path to entrance
ActivitiesActivities
  • CasinoCasino
  • Outdoor poolOutdoor pool
EntertainmentEntertainment
  • NetflixNetflix
  • Digital channelsDigital channels
  • Streaming servicesStreaming services
  • 45-inch Smart TV45-inch Smart TV
GeneralGeneral
  • SpanishSpanish
  • EnglishEnglish
  • Beach towelsBeach towels
  • Designated smoking areasDesignated smoking areas
Guest ServicesGuest Services
  • KitchenKitchen
  • Mini-fridgeMini-fridge
  • Dining tableDining table
  • Outdoor poolOutdoor pool
  • Daily housekeepingDaily housekeeping
  • Front desk (limited hours)Front desk (limited hours)
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • In-room WiFi speed: 50+ MbpsIn-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • TerraceTerrace
  • Outdoor furnitureOutdoor furniture
  • Outdoor entertainment areaOutdoor entertainment area

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: 9:30 pm minimum check-in age: 16
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Payment Policy
Fee for continental breakfast: approximately mxn 150 for adults and mxn 120 for children airport shuttle fee: mxn 850 per vehicle (maximum occupancy 8) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrew
Mar 1, 2026 10:05:14 AM
Review Score:   10
Summary: Upgraded room was far larger than expected. Away from expensive beach properties. 15 minute walk from ADO bus terminal.
See All Reviews

Room Arrangement

Room InfoFacilities
Two Bedroom Junior Suite
Room Size: 581 square feet m2
2 King Beds
Two Bedroom Junior Suite

General

Square meters - 54, Private bathroom, Pool view, Ping - 16, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Number of living rooms 1, Bed count minimum 2, Bed count maximum 2
Two Bedroom Deluxe Suite
Room Size: 581 square feet m2
2 King Beds
Two Bedroom Deluxe Suite

General

Egyptian-cotton sheets, Number of bedrooms - 2, Square feet - 581, Swim-up room access (shared pool), Premium bedding, Number of living rooms 1, Square meters - 54, Private bathroom, Pool view, Ping - 16, Desk, Bed count minimum 2, Bed count maximum 2
Studio Suite
Room Size: 215 square feet m2
1 King Bed
Studio Suite

General

Square meters - 20, Square feet - 215, Private bathroom, Pool view, Ping - 6, Number of bedrooms - 1, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Hotel 28 pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel 28 have a swimming pool?

Yes, this Hotel 28 has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel 28?

Best-rates for the Hotel 28 starts from $80 per night with includes View, Ocean View, Guest Services, Entertainment, Child Friendly, Parking, Bar, Breakfast, Designated Smoking Area, Accessibility, Transportation/Shuttle, Internet, Air Conditioner, Pool, Balcony/Terrace, Bedding/Linens, Kitchen with all other facilities. Vacation Cottage™ provides a diverse array of lodging choices for every kind of traveler. We aim to pair each traveler with their ideal cabin, resort, or rental, ensuring a pleasant and satisfying stay with all necessary amenities.

Is Hotel 28 a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel 28 wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel 28 has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel 28?

Based on the information reported by the owner or manager, the Hotel 28 indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel 28?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel 28 are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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